Service & Support

We assist you to make sure you get the most out of your investment.

Satisfied customers are the foundation of our business

We offer consulting and support services to complement our solutions.

A list of our services:

  • Consulting and Design
  • System installation and integration
  • Maintenance and repair
  • Tailor made service agreements or a standard service agreement
  • 24/7 hotline and online support
  • Training

Services covered by a Service Agreement:

  • Maintenance and repair of system components on site or in the engineering department at PLANET
  • Telephone advice and online support
  • Protected access to the Service Portal via Customer Login
  • Complementary software updates 
  • Complementary access to download documentation in Service Portal
  • Creation of online support orders in the Service portal

Services covered by a Software Maintenance Agreement:

  • Software Updates to include new legal regulations
  • Inclusion of new License Plates
  • Update of TBN
  • Changes to camera/scanner interfaces
  • Complementary hotline access 
  • Defined service times
  • Guaranteed response times
  • Access to workarounds and patches
  • Provision of access for remote system maintenance